What is business process re-engineering (BPR)? Business process re-engineering is the radical redesign of business processes to achieve dramatic improvements in critical aspects like quality, output, cost, service, and speed. Business process reengineering (BPR) aims at cutting down enterprise costs and process redundancies on a very huge scale. Is business process reengineering (BPR) same as business process improvement (BPI)? On the surface, BPR sounds a lot like business process improvement (BPI). However, there are fundamental differences that distinguish the two. BPI might be about tweaking a few rules here and there. But reengineering is an unconstrained approach to look beyond the defined boundaries and bring in seismic changes. While BPI is an incremental setup that focuses on tinkering with the existing processes to improve them, BPR looks at the broader picture. BPI doesn’t go against the grain. It identifies the process bottlenecks and recommends changes in specific functionalities. The process framework principally remains the same when BPI is in play. BPR, on the other hand, rejects the existing rules and often takes an unconventional route to redo processes from a high-level management perspective. BPI is like upgrading the exhaust system on your project car. Business Process Reengineering, BPR is about rethinking the entire way the exhaust is handled. Five steps of business process reengineering (BPR) To keep business process reengineering fair, transparent, and efficient, stakeholders need to get a better understanding of the key steps involved in it. Although the process can differ from one organization to another, these steps listed below succinctly summarize the process: Below are the 5 Business Process Re-engineering Steps: 1. Map the current state of your business processes Gather data from all resources–both software tools and stakeholders. Understand how the process is performing currently. 2. Analyze them and find any process gaps or disconnects Identify all the errors and delays that hold up a free flow of the process. Make sure if all details are available in the respective steps for the stakeholders to make quick decisions. 3. Look for improvement opportunities and validate them Check if all the steps are absolutely necessary. If a step is there to solely inform the person, remove the step, and add an automated email trigger. 4. Design a cutting-edge future-state process map Create a new process that solves all the problems you have identified. Don’t be afraid to design a totally new process that is sure to work well. Designate KPIs for every step of the process. 5. Implement future state changes and be mindful of dependencies Inform every stakeholder of the new process. Only proceed after everyone is on board and educated about how the new process works. Constantly monitor the KPIs.
Key People
Saurabh Jha - MBA, IIM Bangalore. He has worked with Mphasis and KPMG, and looks after Change Management, OD, Financial Planning.
Siddharth Jha - PGPX, IIM Ahmedabad. He has keen acumen for developing marketing and sales strategy.
Shailesh Chandra Thakur -B.Tech, IIT Kharagpur. He has 9 startups of his own, and is very active in startup space.
Mohit Shukla -MBA, Delhi. He is one of the founders of Bitcoin and keen strategist in loans and VC funding segment.
Shashi Jha -MBA, Delhi. He has founded two startups of his own, and is astute professional in IT and ITES sector.
Akshay Kumar Singh -M.Com, Ranchi University. He has 12 years of experience in Education Counselling.
SKB - IAS, B.Tech IIT Roorkee. He had led many education based startups, and presently posted in Bihar Government.